PRIVACY POLICY
Effective Date: 03/15/2026
KindNeighborCare – Dallas, Texas
This Privacy Policy explains how KindNeighborCare. (“we,” “us,” “our”) collects, uses, stores, shares, and protects personal information of visitors, members, participants, and users of our website, mobile services, SMS messaging, and in-person facilities (“Services”).
By accessing our Services, you consent to the data practices described in this Policy.
1. INFORMATION WE COLLECT
We collect the following types of information:
1.1 Personal Information
Provided voluntarily when you sign waivers, purchase memberships, create accounts, or register for events:
Name
Email address
Phone number (including SMS opt-in preferences)
Date of birth
Mailing address
Emergency contact information
Payment details (processed securely via third-party providers)
1.2 Digital Interaction Data
Collected automatically through website or app activity:
IP address
Device type
Browser type
Cookie data
Site usage analytics
1.3 SMS/Text Messaging Data
If you opt in to receive text messages:
Mobile number
Message logs (time, date, type of message)
We follow TCPA and CTIA guidelines for SMS compliance.
2. HOW WE USE YOUR INFORMATION
We use collected information to:
2.1 Communicate With You
Send schedule updates, closures, and booking confirmations
Provide customer support
Send optional promotions or announcements (with proper opt-in)
2.2 SMS Messaging (TCPA/CTIA Compliant)
If you consent to SMS:
Message frequency varies
Standard message/data rates apply
Reply STOP to unsubscribe; HELP for support
SMS is used for:
Reminders and facility notifications
Safety alerts or weather-related closures
Event updates
Marketing (only with explicit opt-in)
We will never share or sell your mobile number for third-party marketing.
2.3 Improve Our Services
Analyze trends and usage patterns
Enhance safety protocols
Improve website, classes, and member experiences
3. HOW WE SHARE INFORMATION
We follow strict industry standards and share information only when necessary and appropriate.
3.1 Service Providers (Industry Standard Sharing)
We may share information with trusted third-party companies that help us operate, including:
Payment processors (e.g., Stripe, Square)
SMS messaging providers
Website analytics services
These providers are only permitted to use information on our behalf—never for their own purposes.
3.2 Legal & Safety Requirements
We may disclose information if required by:
Law enforcement
Court orders or subpoenas
Emergency services in case of injury or safety risks
3.3 Business Transfers
If ownership of the KindNeighborCare changes, personal information may be transferred as part of the business assets.
You will be notified of any material changes.
3.4 Never Sold for Marketing
We do not sell, rent, or trade your personal information to third parties for advertising or marketing purposes.
4. DATA SECURITY
We implement reasonable and appropriate safeguards aligned with industry standards:
Encrypted payment processing
SSL secure website connections
Secure storage of waivers and personal files
Access controls for staff
Routine security monitoring
No system is 100% secure, but we take data protection seriously.
5. DATA RETENTION
We retain personal information only as long as necessary to:
Provide services
Meet safety, legal, or insurance requirements
Maintain legitimate business records
6. YOUR CHOICES & RIGHTS
6.1 Account and Communication Preferences
You may:
Update your account information
Opt out of promotional emails
Opt out of SMS marketing at any time by texting STOP
Request deletion of your information (except data required by law or safety records)
6.2 Access Requests
You may request:
A copy of your personal information
Corrections to inaccurate data
Submit requests to: [Email Address]
7. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies to:
Improve user experience
Track aggregated usage analytics
Support login and checkout functionality
Users may disable cookies in browser settings.
8. LINKS TO THIRD-PARTY WEBSITES
Our website may link to other sites.
We are not responsible for their privacy practices or content.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Changes will be posted with a revised Effective Date.
Continued use of our Services indicates acceptance of the updated Policy.
